RETURN & REFUND POLICY
At EliteBeam, customer satisfaction is important to us. Please review our Return & Refund Policy before making a purchase.
48-Hour Window
Submit claims within 48 hours of parcel receipt for quick verification.
Photo / Video Proof
Attach clear pictures or video showing the defect, item, and order info.
Free Return Shipping
Culer Fit covers return delivery for wrong or damaged items.
Size Exchanges
Exchange size subject to stock availability and garment condition.
Eligible Returns
A return request may be approved if:
Wrong Product Received
You receive a product different from your order specification
Manufacturing Defect
The product contains stitching faults, material flaws, or print errors
Damaged in Delivery
The product arrives damaged or torn during courier transit
Significantly Different Item
The item received is materially different from what was ordered
Return Request Timeframe
Strict 48-Hour Notification Window
Customers must submit a return request within 48 hours of receiving the product. Requests made after this period may not be eligible for return, exchange, or refund.
Proof Requirement
To process a return request, customers must provide:
Non-Returnable Items
The following items are not eligible for return or refund:
Size-Related Issues
Size Chart Guidance & Exchange Eligibility
Customers are encouraged to review the size chart before placing an order.
Size-related concerns may qualify for an exchange subject to product condition and stock availability, but they are not eligible for a refund.
Refund Process
If a return is approved:
Return Shipping
If the return is approved due to:
For other approved return or exchange requests, customers may be responsible for shipping expenses.
Right to Refuse Returns
EliteBeam reserves the right to reject any return request that does not comply with this policy or where evidence suggests misuse, alteration, or damage after delivery.
Contact Us
For return or refund assistance, please contact our customer support team through our official communication channels and include your order details and supporting evidence.
Email Us
contact@elitebeam.comCall Us
+880 1700-000000Have Proof & Order ID Ready?
Reach out to our customer care team right now.